1. Eligibility for Returns and Refunds
We accept returns or refund requests under the following conditions:
The product received is damaged, defective, or expired upon arrival.
The delivered product does not match the specifications or quantity agreed upon in the order contract.
The product has been improperly packaged, leading to significant loss or damage.
The issue is reported within 7 days of receiving the shipment.
2. Non-Returnable Items
Perishable goods such as fresh fruits, vegetables, and grains are not eligible for returns unless they are damaged or spoiled upon delivery.
Customized or specially requested products that were processed or altered as per the buyer’s request.
Products that have been used, opened, or improperly stored after delivery.
3. Return and Refund Process
Report the Issue: Contact our customer support team at [Your Contact Email] within 7 days of delivery, providing order details, images of the defective/damaged goods, and a brief description of the issue.
Assessment & Approval: Our quality control team will assess the complaint and may request additional evidence or a sample return.
Resolution Options:
A replacement shipment will be arranged for eligible returns.
A partial or full refund will be issued, depending on the extent of the issue.
In certain cases, a credit note may be provided for future purchases.
Refund Processing: Approved refunds will be processed within 10-15 business days, depending on the payment method.
4. Shipping and Return Costs
If the return is due to an error on our part (wrong item, damage, or defect), we will cover the return shipping costs.
For other returns, the buyer may be responsible for shipping and handling charges.
5. Cancellation Policy
Orders can be canceled before shipment without any charges.
Once the shipment is dispatched, cancellation requests will not be accepted.
6. Contact Us
For any return or refund inquiries, please contact our support team at:
📧 divexporttrading@gmail.com
📞 +91 - 74056 03926
At Div Import Export Trading, we strive to maintain the highest standards in product quality and customer service. Your trust and satisfaction are our top priorities.
